Terms & Conditions.

01Acceptance Of Terms

By accessing the Website or engaging BlackXpertz for any service, you confirm that you are at least 18 years old, that you can enter into a binding agreement, and that you accept these Terms. If you are using our services on behalf of a business, you confirm that you have authority to bind that business.

02Our Services

BlackXpertz provides digital services for businesses, including:

• Marketplace management for Amazon, Walmart, TikTok Shop, Temu and eBay.
• Digital marketing, advertising, SEO and GoHighLevel setup.
• Graphic design, video editing and motion graphics.
• Website, e-commerce, app and game development, plus maintenance.

The exact scope, deliverables, timeline and price for each project are set out in a written proposal, quote, statement of work or service agreement (an "Agreement"). If an Agreement conflicts with these Terms, the Agreement controls for that project.

03Quotes, Proposals And Agreements

• Quotes and proposals are valid for 30 days unless they say otherwise.
• A project starts once you approve the proposal or sign the Agreement and pay any required deposit.
• Any work outside the agreed scope is a change request and may require a new quote, timeline or fee.

04Payments And Billing

• You agree to pay all fees as stated in your invoice or Agreement, by the due date shown.
• Monthly services are billed in advance unless agreed otherwise.
• Ad spend on platforms such as Meta, Google and TikTok is paid by you directly to those platforms and is separate from our fees.
• Third party costs such as themes, plugins, apps, software subscriptions, stock media, domains, hosting and marketplace fees are your responsibility unless your Agreement says otherwise.
• If payment is late, we may pause work until the account is up to date. Late fees, if any, are listed in your Agreement.

05Your Responsibilities

To help us deliver great work, you agree to:

• Give us accurate information, content, product details and brand assets on time.
• Provide the account access we need and keep your own login details secure.
• Review and approve work within a reasonable time.
• Make sure the products you sell and the content you give us are legal, accurate and do not infringe anyone else's rights.
• Follow the rules and policies of the platforms you sell or advertise on.

06Marketplace And Platform Rules

Many of our services run on third party platforms such as Amazon, Walmart, TikTok Shop, Temu, eBay, Shopify, WordPress, Google, Meta and GoHighLevel. These platforms set their own rules and can change them, suspend listings or accounts, reject ads or change algorithms at any time.

07No Guaranteed Results

We use our experience and best efforts on every project. However, results such as sales, rankings, traffic, reviews, ad performance, approvals or app store acceptance depend on many factors outside our control, including market demand, competition, budgets and platform decisions. Unless your Agreement clearly states otherwise in writing, we do not guarantee any specific result.

08Ownership And Intellectual Property

• Your materials: you keep ownership of everything you provide to us, such as logos, product photos and content.
• Final deliverables: once you have paid in full, you own the final designs, content, code and files we create specifically for you, unless the Agreement says otherwise.
• Our tools: we keep ownership of our general know-how, methods, templates, frameworks and reusable code, and grant you a license to use them as part of your deliverables.
• Third party items: fonts, plugins, stock photos, stock videos and other licensed items stay owned by their creators and are subject to their own licenses.
• Portfolio: we may show non-confidential work in our portfolio and marketing unless you ask us in writing not to.

09Confidentiality

Both sides agree to keep the other side's confidential information private and to use it only for the project. This includes login details, sales data, strategies and unreleased products. This duty does not apply to information that is public, already known, or required to be shared by law.

10Revisions, Changes And Timelines

• The number of revision rounds included is stated in your proposal or Agreement.
• Timelines depend on you providing content, feedback and approvals on time. Delays on your side may move the delivery date.
• We will let you know as early as possible if anything may affect the timeline.

11Cancellation And Refunds

• Monthly services can be cancelled with the notice period stated in your Agreement. If none is stated, 30 days written notice applies.
• Deposits secure your project slot and are non-refundable once work has started.
• Fees for work already completed, time already spent and third party costs already paid are non-refundable.
• We may end a project if fees remain unpaid, if these Terms are seriously breached, or if a request would break the law or a platform's rules.

12Using Our Website

When using the Website, you agree not to:

• Use it for any unlawful purpose or to send spam.
• Try to hack, overload, scrape or disrupt the Website.
• Copy or reuse our content, designs or branding without written permission.
• Submit false information through our forms.

Website content is for general information only and may change without notice.

13Third Party Services And Links

The Website and our services may include links to, or rely on, third party tools and websites. We do not control them and are not responsible for their content, availability, security or policies. Your use of them is subject to their own terms.

14Disclaimer

The Website and services are provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties not expressly stated in an Agreement, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Website will always be available or error free.

15Limitation Of Liability

To the fullest extent allowed by law, BlackXpertz will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, lost sales, lost data or business interruption. Our total liability for any claim related to our services is limited to the amount you paid us for the specific service that gave rise to the claim during the three months before the claim.

16Indemnification

You agree to protect and hold BlackXpertz harmless from claims, losses and costs (including reasonable legal fees) that result from your products, the content or materials you provide, your breach of these Terms, or your violation of any law or third party right.

17Governing Law And Disputes

These Terms are governed by the laws of the United States and the state in which BlackXpertz is registered, without regard to conflict of law rules. Before starting any formal claim, both sides agree to try to solve the issue in good faith by contacting each other first.

18Changes To These Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. Continued use of the Website or our services after changes are posted means you accept the updated Terms. Changes do not affect Agreements already signed, unless both sides agree.

19Contact Us

If you have any questions or requests about these Terms or any of our services, please contact us: